Until advised otherwise, we ask that all visitors to our communities observe the restrictions listed below. In our residential aged care homes we can put in place and control these measures, but in Seniors Living, it will be up to you to ensure you follow the approach we have put in place. If you have any questions, please contact the Manager.
Restrictions currently in place at Mercy Health communities
Do not visit:
• if you live, work or have visited a known coronavirus hotspot in the past 14 days
• if you are unwell, or have been looking after someone, with cold or flu symptoms
• if you have returned from overseas in the past 14 days
• if you have had contact with a person who has coronavirus
• unless it is essential (consider a phone call or video call instead).
During your visit to any of our communities:
• wash your hands with soap and water or use alcohol-based hand rub before and after you visit any resident’s home
• use a tissue and cover your mouth when you cough or sneeze, or cough into your elbow or upper arm
• we recommend you keep the visit short (a maximum of 30 minutes)
• stay in your loved one’s home only
• keep a distance of at least 1.5 metres from residents and others in the community
• avoid all physical contact of any kind (including hugging or shaking hands).
Mercy Health recommends that only two visitors attend at any one visit to protect all residents. Children aged under 16 are not permitted in any communal service or recreational areas.
If you are Seniors Living (Independent Living) resident who volunteers in one of our co-located Residential Aged Care homes you should speak with the Lifestyle Coordinator at your site.
If you cannot find the information you are searching for on this page, or if you have other questions or feedback, there are a number of ways you can get in touch.
Last reviewed March 19, 2020.